My Order
Stay in the loop with your order!
What do I do if I receive the wrong item in my order?
To help you quickly, please contact our dedicated team at [email protected]. Be sure to include a photo of the item you received along with your order number. We are committed to resolving this situation for you as quickly as possible
What do I do if my item(s) arrives damaged?
The carton may show some signs of wear. However, if any of the items are damaged, please contact us at [email protected]. Include your order number and attach a photo of the damaged item and the shipping package. Thank you!
How do I cancel my order?
Our warehouse team is committed to ensuring that your order arrives promptly. Please be aware that once your order has been processed, we are not able to accommodate cancellation requests. If you still wish to cancel your order after it has been fulf
How do I track my order?
Once your order is fulfilled, you will receive a shipment confirmation via email or text, which includes a tracking number and a link to check the shipping status.
When will I get my refund?
When we receive your return at our facility, we will process it within 5 business days. Once we complete the return, we will issue a refund to your original form of payment. Depending on your bank, the refund may take up to 10 business days to appear
How do I alter my order?
Our warehouse team is committed to ensuring that your order arrives promptly. Please be aware that once your order has been processed, we may not be able to accommodate requests. If you still wish to cancel your order after it has been fulfilled, we
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
Do you offer refunds or exchanges?
**Returns Policy**If you need to return your order, please do so within 30 days of the purchase date to be eligible for a refund or exchange. To ensure a smooth return process, kindly follow our return instructions provided with your order.Once we re
Do you offer buy online, pick up in store?
While we don't have the option for buy online, pick up in store just yet, we're here to help! Feel free to reach out to your nearest store for hold or pickup options, and be sure to keep an eye on our website for updates. Check out our store location
Do you offer buy online, return in store?
While we don’t currently offer the option to buy online and return in store, we’re here to assist you! If you need to return an online order, please reach out to our customer service team ( email: [email protected], phone: 1-800-833-5