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FAQs

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topdrawershop

From processing to delivery, we’ve got you covered!

Shipping

Can I get my purchase gift wrapped?

General Questions

How to Rewax Your Waxed Canvas House Shoes, Bag, Tote, or Pouch

House Shoe Size Guide

Are the House Shoes travel-friendly?

Will the House Shoes stretch over time?

The sole of my house shoe is starting to tear, how can this be fixed?

Can I wear these house shoes outside?

Why do the house shoes have Suede soles?

House Shoes

Which cartridge is compatible with the fountain pen?

Which refill is compatible with the ballpoint pen?

What size nib comes with the Tino Fountain Pen?

Replacing Tino ballpoint ink

Guide to Refilling Your Tino Fountain Pen

Kolo Tino Pens

Are the Helvetica Japanese Ballpoint Pens refillable?

What makes the Helvetica Acro - Ink Ballpoint Pen so special?

Helvetica Pen

How do I use my Romeo pen?

Romeo Pens

My balloint pen ink is skipping while I write, does this mean my ink cartridge is defective?

How to Clean a Fountain Pen

Pen Refill Guide

Helpful tips to resolve skipping issues while writing.

Fine Pens

My leather doesn't look exactly like the pictures. Why is that?

Can I use a fountain pen with the Paper Republic refills?

Does Paper Republic offer an option for vegan leather?

Does Paper Republic source their leather ethically?

How many refills can I fit inside my leather journal?

Are there any compatible notebooks that fit perfectly with the Grand Voyageur or Le Portfolio leather journals?

Paper Republic

Which work best with fountain pens?

Paper

How do I clean it?

What can I use a handkerchief for?

Handkerchiefs

PRINCE X TOPDRAWER Dolphin Lighter Instructions

How do I refill my PRINCE X TOPDRAWER Dolphin Lighter?

How often does PRINCE X TOPDRAWER Dolphin Lighter need maintenance?

Step-by-Step Instructions for Replacing the Flint in the Prince Dolphin Lighter

Lighters

Photo Albums and Scrapbooks

What does archival mean?

How do I clean a Kolo cloth covered album/scrapbook?

Why should I purchase 1” or 2” replacement posts if refills come with ½” extender posts?

How many pages can a Newport album hold?

Can we change the color pages that come with their album

What size photos are ideal?

Photo Albums

Are the sunglasses scratch resistant?

Is it possible to swap/replace the lens?

What is acetate?

Can I get the frames fitted to my face?

Italian Sunglasses

Gift Card Balance Check

Do you sell gift cards in your physical store?

Can I return my gift card for a refund?

Gift Card

How often do I need to rewax my bag?

Are the Kolo bags water-resistant or waterproof?

My bag has a hole. What can I do about it?

I am noticing fraying on the zipper of the bag, how can this be fixed?

How do I clean tougher stains on my bag?

The zipper on my bag has stopped working, what can be done?

Bags & Pouches

Why does the leather appear to be damaged / has scratches on it?

How do I take care of my leather goods?

Is this real leather?

Can I get my leather item embossed?

Small Leather Goods

Products

Do you offer Global shipping?

Global Shipping Information

Do you offer expedited shipping?

Domestic Shipping Information

What is your shipping policy?

Holiday Season Return Policy

Returns

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

How do I cancel my order?

How do I track my order?

When will I get my refund?

How do I alter my order?

My order was marked delivered but it’s not here.

Do you offer refunds or exchanges?

Do you offer buy online, pick up in store?

Do you offer buy online, return in store?

My Order

I'm having trouble logging in

What if my package gets lost or arrives damaged?

My Account

How do I join the topdrawer rewards?

How do I use my rewards points in store?

What do topdrawer reward members get?

When will my points be available to me?

When will my tier change?

topdrawer Rewards

Do you have any physical locations?

Physical Shops

How can I join Topdrawer Affiliate Program?

Do you offer private shopping experience?

When customer requests product samples for media or review purposes

How many refills fit inside the leather journals?